Shipping & Delivery

Australia Post Christmas Sending Cut-Off Dates

 Sending to/from
Parcel Post
Express Post
Anywhere in Australia (except WA and NT) Monday 13 December Monday 20 December
WA and NT Wednesday 8 December Wednesday 15 December
Sending overseas?

Major destinations (Standard parcels)

  • USA: Tuesday 30 November

  • UK and major European destinations: Friday 26 November

  • Most of Asia: Tuesday 30 November

Current Covid-19 Impacts

Australia Post are currently experiencing delays with parcel deliveries within Australia and overseas. Please allow additional time for your parcel to arrive. For the latest updates impacting parcel deliveries, please visit Australia Post's website.

Order Processing

Ultraderm ships orders within Australia and to limited International countries as offered in the address field during checkout. Orders are processed and dispatched from our warehouse within 3 business days. Delivery times vary and the tables below should be used as a guide only.

Ultraderm use the services of Australia Post for all parcel deliveries. In Australia, parcels can be delivered to a residential or business address, Parcel Locker or PO Box. For deliveries to a business address it is important to include the business name in the address field. In the case a parcel is returned to Ultraderm due to insufficient delivery information, a redelivery fee will apply.

Tracking information is provided by email when your order has been dispatched from our warehouse.

Australian Deliveries

 Service
Fee
Delivery Times

Free Standard Shipping
orders over $150

Free

3 - 10 Business Days

Standard Shipping
orders below $150
$10 3 - 10 Business Days
Express Shipping
all orders
$15
1 - 3 Business Days

Delivery to remote locations may take up to three additional business days.  

International Deliveries

New Zealand customers
Please be advised that Ultraderm.com.au no longer ships orders to New Zealand. Our products are now available in your region from SkinSense or by calling 09 445 7077.  

 

 Service
Fee
Delivery Times
Standard International Varies by Country* 7 - 14 Business Days
Express International
Varies by Country*
3 - 7 Business Days

*Shipping fees are calculated during checkout.

Customs Import Duties & Taxes

Most countries charge import duties and taxes for goods arriving from overseas. We strongly recommend that you contact the local authorities in your country to establish what these fees are (if any) before placing an order. Ultraderm is not liable for any of these charges. The Customs declaration accompanying your parcel will declare the contents as 'Skincare' or 'Cosmetics' and include the total amount paid for the goods (less shipping charges) in Australian dollars. 

Currency

All transactions made on our website are in Australian Dollars (AUD) and converted to local currency by your credit card provider or PayPal. Some credit card companies charge a fee for international payments. Ultraderm is not liable for any charges incurred by credit card providers.