Shipping & Delivery

COVID-19 UPDATE Australia Post and Couriers are currently experiencing extended delays with parcel deliveries both here in Australia and overseas. More information about the impact on parcel deliveries is available on the Australia Post website auspost.com.au. Thank you for your patience and understanding.

We ship orders within Australia and to limited International countries. Orders are dispatched from our warehouse within 3 business days from receipt of a fully paid order. The estimated delivery times quoted in the tables below is calculated from when your order is dispatched from our warehouse and should be used as a guide only.

You can nominate to have your order delivered to a residential, business or PO Box address. If nominating a business address, it is important to include the business name in the address field. If insufficient delivery information is provided to us and your parcel is returned, you are required to pay the redelivery fee.

Australian Deliveries

Service	Fee	Delivery Times
Free Standard Shipping orders over $150	Free	3 - 10 Business Days
Standard Shipping orders below $150	$10	3 - 10 Business Days
Express Shipping all orders	$15	1 - 3 Business Days

Delivery to remote locations may take up to three additional business days.

Tracking information is provided via email once your order has been shipped from our warehouse.  

 

 

 

International Deliveries

Service	Fee	Delivery Times
Standard International	Varies by Country*	7 - 14 Business Days
Express International	Varies by Country*	3 - 7 Business Days

*Shipping fees are calculated during checkout.

Tracking information is provided via email once your order has been shipped from our warehouse.  

Customs Import Duties & Taxes
Most countries charge import duties and taxes for goods arriving from overseas. We strongly recommend that you contact the local authorities in your country to establish what these fees are (if any) before placing an order. Ultraderm is not liable for any of these charges. The Customs declaration accompanying your parcel will declare the contents as 'Skincare' or 'Cosmetics' and include the total amount paid for the goods (less shipping charges) in Australian dollars. 

Currency
All transactions made on our website are in Australian Dollars (AUD) and converted to local currency by your credit card provider or PayPal. Some credit card companies charge a fee for international payments. Ultraderm is not liable for any charges incurred by credit card providers.