Shipping & Delivery
Orders for Christmas delivery have now closed. Our head office and warehouse is now closed for the holidays and will reopen on Tuesday 07 January 2020 at 9am AEST. Orders placed during this time will be dispatched when we reopen.
We ship orders within Australia and to most International countries. Orders are dispatched from our warehouse within 3 business days from receipt of a fully paid order. The estimated delivery times quoted in the tables below is calculated from when your order is dispatched from our warehouse and should be used as a guide only.
You can nominate to have your order delivered to a residential, business or PO Box address. If nominating a business address, it is important to include the business name in the address field. If insufficient delivery information is provided to us and your parcel is returned, you are required to pay the redelivery fee.
Australian Deliveries
Service |
Fee |
Delivery Times |
|
Free Standard Shipping |
Free |
3 - 10 Business Days |
|
Standard Shipping orders below $200 |
$10 | 3 - 10 Business Days |
|
Express Shipping all orders |
$15 | 1 - 3 Business Days |
Delivery to remote locations may take up to three additional business days.
Tracking information is provided via email once your order has been shipped from our warehouse.
International Deliveries
Service |
Fee |
Delivery Times |
| Standard International | Varies by Country* | 7 - 14 Business Days |
| Express International | Varies by Country* | 3 - 7 Business Days |
*Shipping fees are calculated during checkout.
Tracking information is provided via email once your order has been shipped from our warehouse.
Customs Import Duties & Taxes
Most countries charge import duties and taxes for goods arriving from overseas. We strongly recommend that you contact the local authorities in your country to establish what these fees are (if any) before placing an order. Ultraderm is not liable for any of these charges. The Customs declaration accompanying your parcel will declare the contents as 'Skincare' or 'Cosmetics' and include the total amount paid for the goods (less shipping charges) in Australian dollars.
Currency
All transactions made on our website are in Australian Dollars (AUD) and converted to local currency by your credit card provider or PayPal. Some credit card companies charge a fee for international payments. Ultraderm is not liable for any charges incurred by credit card providers.
